Privacy Policy

Last updated: May 18, 2026

This Privacy Policy explains how E-EXPEDITE collects, uses, stores, and protects information submitted through our website and service inquiry forms.

1. Information We Collect

We may collect personal and shipment-related information when you contact us, request a quote, use our tracking page, or submit a service inquiry.

• Full name
• Email address
• Phone number
• Pickup location
• Delivery destination
• Sender and receiver details
• Shipment type and shipment details
• Pet or animal information when applicable
• Tracking number and shipment status information
• Messages, notes, and delivery instructions submitted through forms

2. How We Use Your Information

E-EXPEDITE uses submitted information to respond to inquiries, coordinate shipment requests, provide tracking details, review service needs, and communicate with customers.

• To respond to quote requests and contact messages
• To review pickup and delivery requirements
• To coordinate freight, cargo, pet, and animal transport services
• To provide shipment tracking information
• To review insurance, crating, or documentation needs
• To improve customer support and website functionality

3. Shipment Tracking Information

Tracking information may include sender details, receiver details, pickup information, current status, current location, departure details, estimated delivery details, estimated arrival details, and shipment notes.

Customers are responsible for entering the correct tracking number when using the tracking page.

4. Email Communication

When you submit a form on our website, we may use your email address or phone number to respond to your inquiry, confirm shipment details, request additional information, or provide service updates.

5. Sharing of Information

E-EXPEDITE does not sell personal information. We may share necessary shipment-related information with trusted carriers, transport partners, freight handlers, airline partners, road freight providers, sea freight providers, or service partners when needed to review or coordinate a shipment.

6. Pet and Animal Transport Information

For pet and animal transport inquiries, we may collect details such as breed, animal type, route, pickup location, destination, sender information, receiver information, handling notes, and documentation-related details.

This information is used only to review and coordinate animal transport service requests.

7. Data Security

We use reasonable administrative and technical measures to protect information submitted through our website. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Cookies and Website Data

Our website may use cookies, analytics tools, or similar technologies to improve user experience, measure website activity, and support basic website functionality.

9. Third-Party Services

Our website may include links or tools connected to third-party services, such as shipping partners, email systems, analytics tools, or embedded content. We are not responsible for the privacy practices of third-party websites or services.

10. Data Retention

We may retain submitted information for as long as necessary to respond to inquiries, manage shipment records, support customer service, comply with legal obligations, or maintain business records.

11. Your Rights

You may contact us to request access, correction, or deletion of personal information you submitted to E-EXPEDITE, subject to applicable legal and operational requirements.

12. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

13. Changes to This Privacy Policy

E-EXPEDITE may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

14. Contact Us

For privacy-related questions or requests, please contact us:

E-EXPEDITE
Email: info@e-expedite.com
Website: www.e-expedite.com